Got Questions?

Frequently Asked
Questions

Straightforward answers about approvals, the Barbican Estate, fire safety, cost and process, answered by a trusted, experienced team known for attention to detail and quality workmanship.

Building Control & Regulations Barbican Estate Fire Safety Cost & Timeline Quotes & Recommendations Renovation & Design Our Team & Trades Insurance Repair Work

Building Control & Regulations

Approvals, structural sign-off and the Building Safety Act, explained by an experienced, trusted refurbishment team who manage compliance on your behalf.

Do I need Building Control approval for my refurbishment?

Many refurbishment projects, particularly those involving structural changes, new bathrooms, rewiring, or altered fire escape routes, require Building Control approval. As an experienced refurbishment team, we assess every project at the quotation stage and advise you clearly on whether Building Control sign-off applies to your specific works.

Will you handle the Building Control application?

Yes. We prepare and submit Building Control applications on your behalf, working directly with your local authority or an approved inspector. Our trusted, experienced team manages the paperwork from start to finish so you don't have to navigate the process alone.

Does my project need approval under the Building Safety Act?

If your home is in a high-rise residential building, including towers on the Barbican Estate, certain refurbishment works may fall under the Building Safety Act. We review your project against current regulations and flag any additional approval requirements before work begins.

Can you advise whether my project requires approval from the Building Safety Regulator (BSR)?

We can. Our understanding of the Building Safety Act and BSR requirements means we can tell you early on whether your refurbishment needs to be registered or approved by the Building Safety Regulator, avoiding delays further down the line.

Do you deal with Building Safety Act (BSA) requirements?

Yes, we routinely handle Building Safety Act compliance for refurbishments in higher-risk residential buildings, preparing the documentation and coordinating with the relevant authorities as part of our project management service.

Do I need a structural engineer for my project?

Any work involving load-bearing walls, openings, or changes to a building's structure will usually require a structural engineer's calculations. We work with trusted structural engineers as standard practice and can bring one in as soon as your project is scoped.

Will removing this wall require approval?

Possibly. It depends on whether the wall is load-bearing and whether the building's management, such as the Barbican Estate Office, has its own approval process. We assess this during our site visit and advise you honestly before any work is agreed.

Will you manage the approval process from start to finish?

Yes. Managing approvals, including Building Control, structural sign-off and Estate Office consent, is part of our end-to-end project management. We take care of the process so you can focus on the outcome, not the paperwork.

Can you coordinate with Building Control, surveyors and structural engineers?

Coordinating multiple professionals is central to how we manage every refurbishment. We liaise directly with Building Control officers, surveyors and structural engineers, keeping everything moving and keeping you informed in plain English.

Are your works fully insured?

Yes, all our works are covered by full public liability insurance, and our trades are qualified and insured individually. This gives every client the confidence that their property, and our team, are properly protected throughout the project.

Do you provide compliance certificates at the end of the project?

Yes, on completion you'll receive all relevant compliance certificates, including electrical, gas, and Building Control sign-off where applicable, so you have a complete record of the quality workmanship carried out on your home.

Barbican Estate Approvals & Experience

Decades of hands-on, trusted experience across the Barbican Estate, and a genuine understanding of its refurbishment guidelines and approval process.

Do I need approval from the Barbican Estate Office before starting work?

Yes. The Barbican Estate operates its own approval process for internal alterations, separate from standard Building Control. With years of experience across the Estate, we know exactly what the Barbican Estate Office expects and build this into your project timeline from day one.

Do you prepare the documents required by the Barbican Estate Team?

Yes, we prepare method statements, drawings and specifications in the format the Barbican Estate Team requires, drawing on our extensive, hands-on experience of what gets approved first time.

Have you completed refurbishment projects on the Barbican Estate before?

We have completed a large number of kitchen, bathroom and full refurbishment projects across the Barbican Estate. This depth of experience means we understand the Estate's unique construction, materials and approval requirements better than most.

Are you familiar with the Barbican Estate refurbishment guidelines?

Very much so. We work to the Barbican Estate's refurbishment guidelines as a matter of course, respecting the building's listed status and its distinctive architectural details throughout every stage of the works.

Can you liaise with the Barbican Estate Office on my behalf?

Yes, we regularly liaise directly with the Barbican Estate Office on behalf of our clients, submitting documentation, answering queries and keeping your application moving without you needing to get involved.

Can you prepare the documents required by the Barbican Estate Team?

Absolutely. From detailed schedules of work to material specifications, we put together everything the Barbican Estate Team asks for, based on our understanding of exactly what their approval process looks for.

Do you have experience with Barbican properties?

Extensive experience: Barbican properties are a core part of what we do. Our founder has worked across the Estate for over two decades, giving clients a trusted, familiar name when it comes to refurbishing a Barbican home.

Can we keep as much original Barbican style kitchen or bathroom as possible?

Yes, and we're often asked this. We take great care and respect for the property's original Barbican character, working carefully to retain original features, finishes and layouts wherever it's practical to do so.

Do you have spare original Barbican style parts or tiles?

We keep a stock of original and closely-matched Barbican-style tiles, fittings and parts from previous projects, which helps when repairing or extending an original kitchen or bathroom rather than replacing it outright.

Can we see any of your completed projects on the Barbican Estate?

Yes, we're happy to share examples of completed work across Andrewes House, Breton House, Bryer Court, Bunyan Court, Defoe House, Frobisher Crescent, Gilbert House, Ben Jonson House, Thomas More House, Mountjoy House, Seddon House, Speed House, John Trundle Court, Willoughby House, and the residential towers: Cromwell Tower, Lauderdale Tower, Shakespeare Tower and Blake Tower. Just let us know which block you're in and we'll show you relevant, comparable projects.

Fire Safety & Compliance

From fire-rated doors to fire stopping, safety is treated with the same attention to detail as the finish of your kitchen or bathroom.

Can you install fire-rated doors?

Yes, we supply and install fire-rated doors to current regulations, including FD30 and FD60 rated doorsets where required, ensuring your home meets fire safety standards without compromising on style.

Will the work affect the building's fire compartmentation?

We assess this on every project. Any work near walls, floors or ceilings that form part of the building's fire compartmentation is carried out with full attention to detail, using correctly rated materials and fire-stopping products to maintain compliance.

How do you maintain fire stopping when carrying out refurbishment works?

We use certified fire-stopping materials and methods whenever we penetrate a fire-rated wall or floor, whether for pipework, cabling or structural openings, and record the completed fire stopping as part of our quality workmanship process.

Can you upgrade my flat to meet current fire safety standards?

Yes, we regularly upgrade flats, particularly in high-rise buildings like the Barbican, to meet current fire safety standards, including fire doors, compartmentation repairs and fire-rated services penetrations.

Do you use fire-rated materials where required?

Always. Wherever building regulations call for fire-rated materials, such as doors, boards, sealants or insulation, we use the correctly specified product, never a cheaper substitute, because getting this right matters for your safety.

Cost, Timeline & Process

Honest quotations, realistic programmes, and a project management approach built around clear communication.

How much will my refurbishment cost?

Costs vary depending on the scope, finish level and any approvals required, so we provide a detailed, itemised quotation after an initial site visit rather than a generic estimate. This gives you an honest, accurate figure before you commit to anything.

How long will the project take?

Timelines depend on the size of the project and any approval processes involved, but we always give you a realistic programme upfront and keep you updated if anything changes, so there are no surprises along the way.

Do you provide free quotations?

Yes, we provide free, no-obligation quotations for every enquiry. We visit your home, listen carefully to what you want, and put together a detailed proposal at no cost to you.

Can you help with design?

Yes, our team offers design input on layout, materials and finishes, drawing on years of experience to help you get the most out of your space while keeping the design practical to build.

Do you offer a workmanship guarantee?

Yes, all of our work comes with a workmanship guarantee. We stand behind the quality workmanship of every project, and if anything isn't right, we come back and put it right.

Do you manage the whole project?

Yes, full project management is at the heart of our service. From the first design conversation through Building Control, trades coordination and final sign-off, we manage everything so you deal with one trusted point of contact.

How soon can you start?

Start dates depend on our current workload and the scope of your project, but we're always upfront about realistic availability at the quotation stage so you can plan with confidence.

Can I stay in my home during the renovation?

In many cases, yes, particularly for single-room refurbishments. We'll talk through what's practical for your specific project and do everything we can to minimise disruption and protect the rest of your home while we work.

Can you complete the work when I am on holiday?

Yes, this is a popular option for many of our clients, especially in the Barbican where residents often prefer works to happen while they're away. We can plan the programme around your travel dates wherever possible.

Can you complete the work before Christmas?

We can often accommodate a pre-Christmas completion date if we're contacted with enough notice, as this is one of our busiest and most requested periods, so get in touch early to secure a slot.

Quotes & Recommendations

Found us through a friend, BarbicanTalk, Barbican Life, or a past project? We're always happy to hear from you.

A friend recommended you. Can you provide a quote for my project?

Of course. A large part of our work comes through recommendations from trusted past clients, and we're always happy to visit and quote for a new project.

I found your details on BarbicanTalk. Are you available to visit my property and quote for a kitchen, bathroom, wardrobes or full renovation?

Yes, we're active in the Barbican community and regularly take on projects found through BarbicanTalk. Get in touch with a few details about your flat and we'll arrange a site visit to quote for kitchens, bathrooms, wardrobes or a full renovation.

I saw your advert in the local magazine, Barbican Life. Can we arrange a free site visit?

Absolutely, we'd be glad to arrange a free, no-obligation site visit following our advert in Barbican Life. Just contact us with your address and a convenient time.

You completed a project for us a few years ago, can you quote for another refurbishment?

We'd love to. Returning clients are one of the best signs that our quality workmanship and understanding of your home stood the test of time, so get in touch and we'll pick up where we left off.

I remember you from a previous project at Thompson Brothers. Are you still taking on new work?

Yes, we're still taking on new projects and would be happy to hear from you again. Our team and approach remain the same: trusted, experienced, and focused on getting the details right.

Could you quote for a full property refurbishment?

Yes, full property refurbishments are one of our core services. We'll visit, discuss your requirements in detail, and provide a comprehensive quotation covering every trade and stage of the project.

Can you recommend a reliable builder in Barbican?

If you're looking for a reliable, trusted builder with genuine experience of the Barbican Estate, we'd encourage you to get in touch directly, since refurbishment and property maintenance across the Estate is exactly what we specialise in.

Renovation, Design & Joinery

From a single bathroom swap to a full flat renovation, every project gets the same quality workmanship and attention to detail.

Can you swap the bath for the shower?

Yes, converting a bath to a shower or wet room is one of our most common bathroom projects, and we'll advise on waterproofing, drainage and Barbican-specific considerations where relevant.

Can you renovate my flat from start to finish?

Yes, full flat renovations, from initial design through to final decoration, are something we manage completely, coordinating every trade so your home is handed back finished, not just partially complete.

Can you build fitted wardrobes?

Yes, we design and build fitted wardrobes tailored to your room's exact dimensions, making the most of every inch of storage with the same attention to detail we bring to kitchens and bathrooms.

Do you make bespoke furniture?

Yes, bespoke furniture, including alcove units, media walls and window seats, is part of our joinery service, built to measure and finished to match the rest of your home.

Can you design and install custom storage solutions?

Yes, we design custom storage solutions around how you actually use your space, then build and install them ourselves, so the finish and fit are exactly right.

Can you repair damaged walls and ceilings?

Yes, wall and ceiling repairs, from cracks and water damage to full re-plastering, are carried out to a high standard, with attention to detail that leaves no trace of the original damage.

Do you provide plastering and painting services?

Yes, plastering and painting are core parts of our refurbishment service, whether as part of a larger project or as standalone works to freshen up a room.

Can you redecorate my entire flat?

Yes, full flat redecoration is something we carry out regularly, with the same care and respect for the property that we bring to every project, protecting floors, fixtures and furniture throughout.

Can you replace flooring, doors, and skirting boards?

Yes, we supply and fit flooring, internal doors and skirting boards as part of a wider refurbishment or as a standalone update, matching existing styles where you want continuity.

Our Team & Trades

A trusted, fully qualified team, coordinated directly by us and never handed off to unknown subcontractors.

Do you have trusted plumbers and electricians?

Yes, we work with a trusted, experienced team of qualified plumbers and electricians who we've used on projects for years, so you're never dealing with an unknown subcontractor.

Do you have your own team or do you use subcontractors?

We use a combination of our own core team and a small group of trusted, long-standing tradespeople for specialist work, all managed directly by us rather than handed off to unknown third parties.

Are all your trades fully qualified and insured?

Yes, every trade we bring onto a project is fully qualified, insured and vetted by us beforehand, so you can be confident in the quality workmanship and safety standards on site.

Can you coordinate all the different trades?

Yes, coordinating trades is one of the main reasons clients choose us. As your single point of contact, we manage the sequencing of every trade so the project runs smoothly from start to finish.

Waste carry licence, insurance

We hold a valid waste carrier's licence and full public liability insurance, so waste generated during your refurbishment is removed and disposed of legally and responsibly.

Insurance Repair Work

Experienced in insurance reinstatement work, with a clear understanding of what insurers and loss adjusters need to see.

Do you carry out insurance repair work?

Yes, we carry out insurance repair and reinstatement work, helping homeowners get their property back to its original condition after damage.

Can you provide a quotation for an insurance claim?

Yes, we provide detailed, itemised quotations formatted for insurance claims, making it straightforward for your insurer or loss adjuster to review and approve the work.

Have you worked with insurance companies before?

Yes, we have experience working directly with insurance companies and loss adjusters, understanding the documentation and process they require to progress a claim smoothly.

Can you help with repair after a leak or flood?

Yes, leak and flood repairs are something we handle regularly, from drying out and stripping affected areas to full reinstatement, with an understanding of how urgent these situations feel for homeowners.

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